Automatic Scaling: Base unit covers first 100 clusters. Expansion units automatically added for each 10 clusters beyond 100.
Note: Only counts clusters without Managed Service support. Clusters with 8x5, 12x5, or 24x7 support are excluded.
⚠️ No Clusters Available for Tier 3 Support
All clusters currently have Managed Service support (8x5, 12x5, or 24x7). Tier 3 Fleet Support only applies to clusters without managed service.
SMOOTHGLUE-SPT-T3-FLEET-BASE-v6
SmoothGlue Fleet Support - Tier 3 High-Tempo Cell (Base 100)
24x7 access to elite engineering tier for deep-dive Root Cause Analysis (RCA), "blind debugging" of disconnected systems, and issue resolution. Designed for mission-critical, air-gapped environments where direct remote access is impossible. Includes maintenance of replicated lab environment and "fly-away" readiness for potential theater support.
$0
$0
SMOOTHGLUE-SPT-T3-FLEET-EXP-v6
SmoothGlue Fleet Support - Tier 3 Expansion (+10 Clusters)
Scale Unit (10 Clusters). Increases the capacity of the Tier 3 High-Tempo Cell to maintain SLA compliance as the fleet grows. Extends coverage for increased ticket volume, concurrent issue surge risk, and "Fly-Away" readiness requirements. Ensures the 4-hour acknowledgement and 24-hour Plan of Action standards are upheld across the expanded fleet.
$0
$0